Shipping policy

Shipping Policy

Thank you for shopping with Sandhouse.shop! We’re committed to getting your order to you as quickly and efficiently as possible. Please review our shipping policy below for important details regarding how we handle shipping.

1. Processing Time

• Order Processing: We strive to process and prepare orders for shipment within 24 hours of purchase on business days. Orders placed over the weekend or on holidays will be processed on the next business day.

• Order Changes: Once your order is placed, we cannot guarantee any changes or cancellations, so please double-check your details before completing your purchase.

2. Shipping Methods

• We offer standard shipping options through our preferred carriers. Expedited or express shipping is available for an additional fee and can be selected at checkout.

• Shipping Times: For most locations, standard shipping typically takes 2-5 business days after processing. Please note that these times are estimates and not guaranteed delivery windows.

3. Shipping Costs

• Standard Shipping: Shipping costs are calculated based on your location and the weight of the package. We aim to provide clear shipping costs at checkout, so you know exactly what to expect.

• Expedited Shipping: If you need your order faster, you can choose an expedited shipping option at checkout for an additional fee.

• Please note that all shipping costs are non-refundable. In the event of a return, the customer is responsible for all return shipping fees.

4. International Shipping

• We offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Sandhouse.shop is not responsible for delays caused by customs clearance.

5. Delivery Issues

• Lost or Stolen Packages: Once your package is handed over to the carrier, Sandhouse.shop is not responsible for lost or stolen packages. We recommend tracking your order using the provided tracking number and contacting the carrier directly for any delivery issues.

• Undeliverable Packages: If a package is returned to us as undeliverable due to incorrect address information provided by the customer, the customer will be responsible for any additional shipping charges to reship the package.

6. Shipping Delays

• While we strive to meet our estimated delivery times, there may be delays due to factors beyond our control, such as weather, carrier delays, or customs processing. Sandhouse.shop is not liable for any delays or consequential damages that arise from delayed shipments.

7. Contact Information

• If you have any questions about our shipping policy, please reach out to us on social media @danny_sandhouse, and we’ll be happy to assist you.

By placing an order with Sandhouse.shop, you agree to the terms outlined in this shipping policy. We appreciate your understanding and cooperation.

Thank you for choosing Sandhouse.shop!